Store Policies
Returns Policy
At Blissful Journey Skincare, we take pride in the quality and care we put into each of our handcrafted goat milk soap products. Due to the nature of our products being personal care items and consumables, we have a strict no-returns policy in place for the following reasons:
Our soaps are handmade consumable products that cannot be resold once they leave our facility.
For hygiene and safety reasons, we cannot accept returns on items.
The quality and effectiveness of our products may be compromised if not stored or handled properly after leaving our care.
While we do not offer refunds, we value your satisfaction and are committed to ensuring you have a positive experience with our products. If you are unsatisfied with your purchase, please get in touch with us within 14 days of receiving your order. We will be happy to discuss your concerns and work towards a solution which may include an exchange of product.
We appreciate your understanding and support of our small business. If you have any questions about our no-returns policy or need assistance with your order, please don't hesitate to reach out to us.
Shipping Policy
Shipping rates are calculated based on total order weight and destination. International shipping rates vary based on destination and will be calculated at checkout.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. We collect only necessary data for order processing and do not share your information with third parties outside of general website analytics platforms. For more details, please refer to our full Privacy Policy page.
Product Information
All our products are handmade in small batches to ensure quality. While we strive for consistency, slight variations in color, scent, or appearance may occur due to the natural ingredients used. These variations are not considered defects but rather a testament to the uniqueness of each product.
Customer Satisfaction
Your satisfaction is our priority. If you have any issues with your order or product, please contact us within 14 days of receipt. While we don't offer returns, we will work with you to resolve any problems and ensure your satisfaction with our products.
Gift Cards
Gift cards are available for purchase and can be redeemed for any product on our website. Gift cards are non-refundable and cannot be exchanged for cash.
Allergies and Sensitivities
We list all ingredients for each product on its respective page. However, if you have known allergies or sensitivities, we recommend performing a patch test before full use. We are not responsible for allergic reactions to our products.